Accessibility Information

Accessible Information Standards

The Accessible Information Standard tells organisations how they should make sure that disabled patients receive information in formats that they can understand and receive appropriate support to help them to communicate.

All organisations that provide NHS or adult social care must follow the Accessible Information Standard by law. These standard include making sure that people get information in different formats if they need it, such as: large print, braille, easy read, email, etc.

Further information can be found on NHS England’s website at: www.england.nhs.uk/ourwork/patients/accessibleinfo/  

Please let the surgery know if you require any communication or information support needs.

The Practice offers a number of access facilities for its patients:

  • Purpose built premises
  • Disabled parking bays close to entrance for Blue Badge holders.
  • Well illuminated car parking areas
  • Wide automatic front doors
  • Easy access levels at reception desk
  • Well lit waiting areas
  • Wheelchair located at reception
  • Wide corridors and patient waiting areas suitable for scooters
  • Disabled toilets with mobility aids, alarms and changing facilities
  • Patients invited into consulting/treatment rooms by clinicians if required
  • Interpreter services available on request
  • Staff receive training in how to help deaf patients
  • Assistance with E-referral appointment bookings and telephone calls
  • Custom and highly personalised approach to individual needs, e.g. patients with a hearing loss collected personally from the waiting areas if required
  • Practice and other leaflets can be made available, if possible, in other formats
  • Self-check-in screens available at reception
  • Assistance dogs (guide dogs and hearing dogs) are welcome in our surgery. For hygiene reasons, no other animals should be brought inside.
  • Quiet Room for patients not wishing to sit in the waiting room. E.g. for parents wishing to breast feed, patients with Dementia or Learning disabilities who prefer a quieter space.

Please remember, our staff are always on hand to help, so please ask if you need assistance.

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in:

Further help

If you:

  • Have problems seeing the screen
  • Find it difficult to use the mouse or keyboard
  • Need help with language or reading websites

then we recommend you visit the BBC website My Web My Way, which provides advice on how to make your computer easier to use, whether you are a Windows, Mac or Linux user.

Our website pages are designed so that you can change the style, size and colour of the font used, as well as the background colour. If you wish to do so, please see the guides below.

Customise settings in: